Flexible Work, Better Balance
Howden is a global insurance group with employee ownership at its heart.
This pivotal leadership role is responsible for improving operational performance across the Consumer business. Working closely with the Executive Committee and operational leaders, the role identifies inefficiencies, troubleshoots issues, and delivers initiatives that enhance processes, systems, and both customer and colleague experience. It combines strategic oversight with hands‑on delivery, ensuring ideas translate into measurable improvements in performance, efficiency, and scalability. The role also strengthens commercial performance by identifying revenue growth opportunities, improving customer value, and challenging areas where the business may be under‑trading or missing income opportunities, and helps shape the future Consumer operating model.