Head of Operational Excellence and Process Control

CLIENT:

Our client is one of the leading and biggest Fintech Company here in the Philippines.

Job Description

• Develop and implement frameworks, policies, and best practices to improve process efficiency and control.
• Lead process optimization and automation for scalable B2C operations.
• Establish governance and controls to mitigate risk and ensure regulatory compliance.
• Partner with regulatory bodies and audit teams to address compliance proactively.
• Define and monitor KPIs to track operational performance and adherence.
• Collaborate with product, tech, risk, and compliance teams to support business strategies.
• Conduct audits to identify inefficiencies and drive continuous improvement.
• Standardize processes and promote best practices across B2C operations.
• Advise leadership on operational improvements and...