Job Purpose

• The role of Internal Controls & Resilience, Group Operations is responsible for leading and strengthening internal control, governance, risk, and assurance framework across Group Operations. The role acts as a 1.5 Line of Defense, serving as a strategic conduit between first-line operations and second/third-line functions (Risk, Compliance, Finance, Audit), ensuring robust control design, effective execution, and continuous improvement in the operational risk landscape.

• The role is accountable for driving enterprise-grade governance, control assurance, and risk management practices, including proactive identification of control gaps, systemic risk mitigation, and embedding a strong risk‑aware culture across operations.

• In addition to core GRC responsibilities, the role has evolved to include:

  • Enterprise Governance Leadership: Structuring and operationalizing the Operations Group Risk Manageme...