JOB TITLE: HEAD OF HARD LUXURY
REPORTS TO: STORE MANAGER
LOCATION: DUBAI MALL
ORGANISATION UNIT: HERMES MIDDLE EAST LLC

SCOPE OF JOB: The Head of Hard Luxury is responsible for partnering with the Store Manager to 
successfully run all aspects of the business in his/her departments including building sales, team 
management, identifying opportunities and client development via CRM and services initiatives
and operations. 

RESPONSIBILITIES:

People development and team management
• Conducting interviews and participating to the recruitment of the team.
• Daily supervision of the team (coaching, training, organizing morning briefs and assisting 
in achieving sales objectives). 
• Being able to assess the team members and identify talents among the team members 
and conduct development plan/improvement plan when needed.
• Conducting monthly touch-base meetings and Annual Performance Evaluations.