Chapman Tate Associates are partnering with a leading end-to-end ERP solutions provider delivering enterprise-grade SaaS and ERP platforms into the Manufacturing, Supply Chain, Distribution and Logistics sectors.

In modern times we may come to call this role as a Head of Customer Happiness, Customer Experience Champion, Customer Journey Director, Customer Insights & Experience Lead, Head of Customer Advocacy, Head of Technical Support, Technical Support Services Manager or Customer Support Manager. There could be others but if you are involved in working with Customers, that’s a start so we would be interested in hearing from you.

This opportunity is specifically aimed at professionals who understand the realities of working in complex IT-led SaaS / ERP environments.

If you’ve operated at senior level within ERP implementation, managed service software accounts, or customer success functions inside a SaaS delivery model — this will feel familiar. <...