Head of Customer Support
Location: Z Collective by Z House – Plot No. 171/1 A, Block-03, Sir Syed Road, near Imtiaz Super Mart, Block 3 PECHS, Karachi
Job Type: Full-Time, Onsite
Working Hours: 6:00 PM – 3:00 AM (Evening/Night)
About the Company
Obsessed Pickleballers is a US-based pickleball coaching and training platform focused on delivering high-quality coaching programs, camps, and community-driven experiences.
The brand operates under Social Sharing, which manages its operations, customer experience, and growth functions. This role sits at the intersection of both, ensuring a seamless and high-quality support experience for customers across all touchpoints.
Role Overview
We are looking for a Head of Customer Support to lead and scale our customer support function end-to-end.
This role goes beyond managing tickets — it is about building systems, leading a team, and ensuring that every customer interaction reflects the quality and reliability of t...