Overview

Our client is seeking a Head of Customer Success to support a Social Housing technology provider in Warrington. The Head of Customer Success role is a new position for the business and will be predominantly field-based. Whoever takes on the post will be responsible for growing relationships with existing clients, managing a small team focused on growing engagement all whilst being very solution focused.

Responsibilities

• Ensuring that superb relationships exist throughout business clients
• Setting Key Account Objectives per account, reporting on service adoption through data and plans on agreed targets
• Leading the customer success function, setting, managing and inspecting team members goals and objectives to ensure overall goals are met
• Supporting the team with resident and staff presentations
• Taking responsibility for all client reporting, producing high-quality reports and presentations on all aspects of the u...