About the Role

We’re building something ambitious in Singapore and we are looking for a commercially minded Head of Customer Success to lead the charge. This newly created senior leadership role has full ownership of the customer lifecycle across a growing, enterprise customer base. You will shape how Customer Success drives revenue, retention, and long‑term value in a modern subscription business.

Key responsibilities include:

• Own the end‑to‑end customer lifecycle from onboarding through to renewal and expansion.
• Drive ARR growth through retention, expansion and reduced churn.
• Build and embed a metrics‑led culture, owning KPIs such as NPS, CSAT, adoption rates, renewal rates and customer lifetime value.
• Partner closely with Sales, Services and Leadership to align on growth strategy.
• Develop scalable, programmatic approaches to engage both enterprise and mid‑market customers.
• Elevate Customer Success into a ...