Position: Head of Customer Service and Enrollment Work Location: Thomson Plaza Comfortable to travel to other locations (when required) Work Days: 4 weekdays and 1 weekend Job Summary: As the Head of Customer Service and Enrolment, you will oversee all customer service and enrolment operations across Learning Point's centres. You will be responsible for developing and executing strategies to meet sales, enrolment, retention, and conversion targets while delivering exceptional customer service experiences. You'll lead a team and ensure that all processes run smoothly and efficiently, aligning with company goals and enhancing long-term customer relationships. Job Responsibilities: Responsible for driving enrolment, enhancing brand visibility, and ensuring seamless centre operations. Manage the full enrolment journey, optimise trial-to-enrolment conversion, and implement retention strategies. Lead the customer service team to ensure seamless, high-quality experiences for all parents and s...