Head of Customer Operations – Fintech Consumer Finance

Salary c£100/110k

London

Hybrid

Our client is a fast-growing leading FCA-regulated fintech subscription finance business offering loans, and credit-building resources to its members.

We are seeking a Head of Customer Operations, you will have extensive experience in customer relations, customer service and operations. You will be responsible for leading a team of customer operations executives, defining customer support policies and procedures, ensuring customer satisfaction and building a team and infrastructure to support our growth.

You will work closely with the compliance team to ensure our services satisfy regulatory requirements and have impressive knowledge in this area of the business. You should be an excellent communicator, a problem solver, and a self‑starter and have a proven track record of success in customer operations.

Co...