This role is ideal for a senior Customer Service Customer Happiness Customer Experience or Service Center Operations professional with strong experience in managing high‑volume service centers, driving customer satisfaction, leading teams, and improving operational performance.

• Oversee the daily operations of Customer Happiness Centers to ensure smooth, efficient, and high‑quality service delivery.
• Develop and implement strategies to improve customer satisfaction, customer experience, and operational efficiency.
• Set and monitor KPIs, SLAs, service quality standards, and operational performance indicators.
• Lead customer service teams including mentoring, coaching, training, and performance management.
• Handle escalated customer complaints and ensure timely, professional, and effective resolution.
• Implement customer feedback mechanisms to continuously improve service quality.
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