**About the Role:**

**Grade Level (for internal use):**

16

**About the Role**

S&P Global Market Intelligence is seeking a **Head of Customer Excellence** to lead and scale a world-class, end-to-end customer organization across our global business. This is a **mission-critical enterprise leadership role** accountable for the **full post-sale customer lifecycle** —from onboarding and support to success, retention, and value realization. The role sits at the intersection of **customer experience, revenue growth, and operational excellence** , with a mandate to deliver **predictable, high-quality customer outcomes at scale** .

You will lead a global organization and drive the next phase of transformation—evolving to a **data-driven, AI-enabled, and digital-first Customer Excellence model** .

**What You’ll Do**

**Own the End-to-End Customer Lifecycle**

+ Lead all post-sale functions, including **customer onboar...