Job Description

At AJ Bell, we’re committed to delivering straightforward, high quality services that help customers invest with confidence. As we continue to grow, we’re looking for a Head of Customer Controls to play a key leadership role in strengthening control oversight, customer outcomes and operational governance across our Customer Services function.

This is a senior leadership role reporting to the Customer Services Director, with responsibility for building and leading a robust customer controls framework that supports operational efficiency, regulatory compliance and fair customer outcomes.

You’ll combine strategic oversight with hands-on leadership, working closely with senior stakeholders across Customer Services, Risk, Compliance, Finance and Change to ensure our controls environment remains effective, proportionate and fit for the future.

What you’ll be doing:

You’ll lead the development and ongoing enhancement of our...