The Bank of the Philippine Islands (BPI) is looking for a Head of Customer Care Department to manage customer care operations and ensure compliance with regulations while achieving targets for service quality and revenue. The role involves driving customer-centric initiatives and overseeing escalations within the team.

Candidates should have at least a Bachelor's degree, with a preference for advanced studies, and a minimum of five years of experience in service quality and customer service management. Strong leadership and technical expertise are vital for success in this role.