• Design and implement the company’s Internal Academy aligned with business goals and workforce development needs.
• Build a structured learning framework covering:
• Frontline operational training
• Store management capability development
• Establish governance models, learning standards, and capability frameworks across the organization.
• Develop annual learning roadmaps and budget plans.
• Develop competency-based learning pathways for different roles across store partners and operations.
• Partner with business leaders to identify skill gaps and capability priorities.
• Lead the selection, design, and implementation of the company’s Learning Management System (LMS) or digital learning platform.

Training Delivery & Learning Operations

• Oversee execution of training programs across the organization.
• Manage internal trainers, facilitators, and learning partners.
• Standardize t...