The Role

This role sits at the centre of how we turn commercial ambition into delivery reality.

As Head of Business Analysis, you’ll lead a high-performing BA function that shapes complex digital and commerce programmes from first principles through to execution. You’ll work closely with senior stakeholders across clients, delivery, and technology to define problems clearly, align teams early, and ensure decisions are grounded in evidence, not assumption.

You’ll also be a core member of the Commerce Management Team, contributing to the collective direction, standards, and policies that shape how the business operates. This is not a purely operational role: you’ll set direction, raise the bar on quality, and play a visible leadership role in how we think, plan, and deliver.

There’s real scope to influence ways of working, develop people, and leave the function, and the wider commerce practice, materially stronger than you found it.

Accountabilities<...