Job Profile: Head of AI & Customer Experience (CX)

Barry Callebaut Digital – Data & Analytics

Section 1 – Job Description

Job Title: Head of AI & Customer Experience (CX)

Department: Barry Callebaut Digital – Data & Analytics

Reports to: Senior Director, Analytics & AI

Direct Reports: 5‑10

Indirect Reports: TBD

Dotted Reports: TBD

Locations: Global role (primary hubs: TBD)

Work Location: Hybrid

FTE (%): 100%

Budget Owner: Yes

Profile Creation/Update Date: 05/03/2026

Role Overview

Barry Callebaut Digital (BC Digital) is advancing AI‑driven transformation across the enterprise. The Head of AI & Customer Experience (CX) is a newly created global leadership role within Data & Analytics. Reporting to the Senior Director of Analytics & AI, this role will shape, scale, and govern AI capabilities that enhance customer‑facing experiences across Barry Callebaut’s gl...