We are looking for a hands-on Head/Manager of Account Management to lead our Portuguese market as part of our Customer Experience (CX) organization.

Reporting to the Accounts Senior Director, you will own the retention, expansion, and customer success strategy for one of our key markets. This role combines strategic leadership with strong operational execution. You will be expected to stay close to the day-to-day reality of the business, support your team through complex customer situations, and drive continuous improvements across customer experience, retention, and revenue growth.

We are looking for a player-coach who enjoys working closely with Account Managers, solving customer challenges, analyzing performance data, and turning insights into action.

What You'll Be Doing

• Own customer retention, renewal, and expansion targets for the Portuguese market.


• Develop and execute initiatives to increase custome...