Head, Life Operations Policy Servicing

Location:
Kowloon City, Kowloon, HK

Brand: HSBC

Area of Interest:

Closing Date: Hybrid Worker

Date: 14 May 2026

**Job description**

**GCB 4**

We are currently seeking a high calibre professional to join our team as a **Head, Life Operations Policy Servicing** .

**In this role you will:**

+ Lead end-to-end Policy Servicing performance across onshore and ICOE teams, owning all request types across the policy lifecycle. Ensure SLA delivery, fair customer outcomes, and consistent, efficient, high-quality service through robust procedures and controls.
+ Deliver change and growth initiatives by leading and contributing to projects (new and enhancements) and system improvements, while proactively managing risks and controls, and ensuring timely escalation and resolution of issues.
+ Optimise process and organisational design by removing operational barrier...