Head – Customer Service & Contact Center Operations

Job Summary

We are looking for a proactive and detail-oriented Service Delivery Head to oversee end-to-end service operations and ensure seamless delivery. The ideal candidate should possess strong operational management skills, excellent communication abilities, and experience managing stakeholders, teams, and service performance in a fast-paced environment.

Key Responsibilities

• Manage end-to-end service delivery operations across assigned projects/accounts
• Ensure timely and high-quality delivery aligned with client expectations and SLAs
• Coordinate with internal teams, clients, vendors, and stakeholders to drive operational efficiency
• Monitor project progress, delivery timelines, risks, and escalations
• Lead daily operational activities, resource planning, and workflow management
• Maintain strong client relati...