Location: Mumbai

Experience: 12+ Years

At Veefin , support is where customer trust is won or lost. Every production incident, every escalation and every customer interaction shapes how our customers experience us.

As we continue to scale globally, we are looking for someone to build and lead our Customer Production Support function across Digital Lending, Supply Chain Finance, Trade Finance and Cash Management platforms.

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What will you won:

• L1 and L2 support teams
• Production incidents and escalations
• Customer service governance
• SLA management and reporting
• Root cause analysis and problem management
• Support readiness for product releases
• Knowledge management and support processes
• Team hiring, development and performance