Overview

Are you a distinguished and highly experienced Head Concierge ? Join a managing agent for one of the most prestigious and high-profile residential developments in Prime Central London. This is a leadership position for an individual whose service ethos, discretion, and operational excellence are truly world-class, defining the resident experience at every touchpoint.

Core focus of the Head Concierge – Luxury Residential

As the Head Concierge, you will be the leader of the front-of-house operation, responsible for managing the Concierge and Porterage teams, and ensuring a seamless, five-star level of service that rivals the world’s best hotels. You will report directly to the General Manager and be the operational face of luxury service delivery.

Responsibilities

• Team Leadership & Management: Recruiting, training, mentoring, and managing the Concierge and Night Concierge teams, instilling a culture of anticipating...