To anticipate all guest needs and handle all guest inquiries.
To greet and acknowledge all guests welcoming them in a polite and friendly manner.
Supervise and manage a team of butlers and oversee the daily operations of the guest experience department.
Train coach and mentor butlers to ensure exceptional service is delivered to guests.
Develop and maintain a strong relationship with guests and attend to their needs and requests promptly.
Provide personalized and anticipatory service to guests including organizing special events arranging transportation making restaurant reservations and other bespoke services as required.
Manage guest preferences and ensure that all information is accurately recorded in Opera and communicated to the relevant departments.
Abides by all hotel and company policies and procedures including Health & Safety policies HACCP Butlers Grooming standards p...