Overview of Duties

• Ensures the high standard of services provided for guests and the attainment of the department's qualitative and quantitative targets
• Conveys the hotel's image and atmosphere through exemplary attitude, warm and friendly welcome, availability, and frequent presence in the department
• Coordinating and supporting the bar team to ensure efficient service
• Overseeing the cocktail bar, dispense, lounges and snug while maintaining standards and guest satisfaction
• Clearly conveying information to both guests and staff, facilitating smooth running
• Resolving any issues or complaints to maintain guest satisfaction and escalating where necessary
• Working with hosts and manager to set up and deliver functions, private dining and special requests from restaurant guests and hotel residents
• Mentoring and training staff to maintain high standards of professionalism and service

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