• Responsiblefor ensuring that their business unit as a whole achieves target

• Manages service levels and standards across unit teams

• Works closely with direct reports and Client Programme Managers to ensure
that all clients have a client profile and an agreed action plan

• Responsible for regularly reviewing the action plan and monitoring client
performance

• Has a strong awareness of workloads throughout the unit, controls enquiries
accordingly and moves staff around if necessary

• Being available to support Client Programme Managers with client engagement
as and when required

• Supporting with RFP process as required

• Reviews all correspondence regarding complaints and assists the team and
Guest Services as necessary

• Responsible for consistent quote style across business unit (including
professional correspondence)

• Responsible for consistent reservation paperwork and upholding standa...