Opening for US Healthcare Medical Billing Team Lead - Chennai

Location : Chennai
Shift - US Shift
Experience - 5 to 8 years
Designation - Team Lead

RESPONSIBILITIES :

Responsible for the day-to-day management of 7 – 25 front level employees
Adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction
Minimize errors/feedback and increase first touch resolution through effective coaching, support, supplemental training and understanding of departmental procedures to maximize utilization of resources
Provide feedback on performance, monitoring attendance, leave requests, ensure accuracy of hours worked and adherence to company policies and procedures
Recommend and/or make decisions in personnel related matters (Attrition, disciplinary actions, and terminations).
Assist with attendance documentation, weekly timesheet validation and schedule adherence.
Monitor and adjust...