* Respond to help desk tickets and phone calls from pharmacies promptly. * Troubleshoot printers, computers, networking equipment, and pharmacy interfaces. * Consult with pharmacy staff to optimize technology setup. * Provide training on software applications and hardware devices. * Document support activities and maintain detailed records. * Collaborate with the technical team to resolve complex issues. * Identify recurring issues and contribute to permanent solutions. * Stay updated on industry trends and technical best practices. What We're Looking For: * High school diploma or equivalent (required). * 2+ years in IT systems and installation/application support. * 1+ year in a remote IT Help Desk environment. * Strong technical knowledge of computers, printers, and networking equipment. * Customer-facing support experience (healthcare/pharmacy preferred). * Excellent communication and interpersonal skills. * Ability to work independently in a fast-paced environment. * Night shift av...