Monitor critical applications and infrastructure such as Kibana, Firebase Crashlytics, APM tools, CloudWatch, etc., and proactively identify anomalies or service degradation.
Manage end-to-end incident lifecycle: log, track, and resolve tickets, and provide RCA (Root Cause Analysis) and summary reports to stakeholders.
Diagnose and troubleshoot software, hardware, networking, and system-level issues.
Handle on-ground incidents and coordinate with field engineers for device installation, calibration, and replacement.
Work with IoT hardware and embedded systems including ANPR cameras, sensors, and edge controllers.
Configure, validate, and monitor device health, firmware, and connectivity.
Troubleshoot API-based integrations between edge devices, backend systems, and third-party platforms.