**Position Overview**

As a member of the In-Market Quality Team for Hearing NA, you will investigate, diagnose, and analyze product HW, SW and system complaints and returns to solve customer problems and gain insights for driving product improvements and the reduction of cost of poor quality. The Product Quality Engineer will work across groups and departments to support and ensure efficient and effective processes for In-Market Quality.

**Location:** Must be in Minnesota (Not Negotiable)

**Essential Functions** (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

+ Use hands-on troubleshooting techniques, test systems and tools, data-driven insights, and structured problem-solving methods to understand and verify reported symptoms, trends, issues, and alleged product deficiencies.
+ Support new product launches by leading specialized quality monitoring activities and high priority i...