About the role- Permanent, Full-time & hybrid role, based out of our Adelaide CBD Head Office.

At People First Bank, we know that life can take unexpected turns and that unplanned events can happen, and this can lead to our customers struggling to meet their loan or credit card commitments. As the Hardship Officer, your role is to work with our customers experiencing financial hardship and to support them into a position where they regain or again become compliant with their loan obligations.

In this crucial role, you will proactively assist our customers in finding the best outcome possible, that works for both the customer and People First Bank. By exception, where a solution cannot be obtained you will support our customers with information and guidance on next steps. In essence, you will be there to support our vulnerable customers in the moments that matter.   

Your key responsibilities will include:

•    Review and ...