1 permanent and 1 max-term position available What’s the role?

As a Hardship & Collections Consultant, you will be a key member of the Customer Assist team, supporting the delivery of Westpac’s strategic priorities by helping customers navigate financial difficulty.

You will engage across multiple product portfolios, working with customers to identify sustainable solutions that restore financial wellbeing while protecting the Group’s assets.

Key responsibilities Engage with customers to understand their situation and provide tailored, sustainable solutions Manage accounts across the collections and hardship lifecycle, including pre and post write‑off Negotiate repayment outcomes while supporting customers experiencing hardship or vulnerability Ensure all decisions are fair, compliant, and aligned with policy and regulatory requirements Collaborate with internal teams and contribute to continuous improvement and customer experience uplift

You will work on a rotati...