Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your Role- Manage and lead Global Service Desk operations, ensuring consistent use of ITSM tools and adherence to SLAs, OLAs, and KPIs.- Monitor team performance, drive continuous improvement initiatives, and implement automation to enhance operational efficiency.- Lead, mentor, and motivate team members, conduct performance reviews, and manage Individual Development Plans (IDPs).- Oversee day-to-day operations including resource planning, incident prioritization, SOP management, and data accuracy.- Collaborate with stakeholders to handle escalations, improve service quality, and support ...