Join Haldimand County as a Service Desk Analyst, delivering top-notch technical support while coordinating service desk activities. This temporary full-time role empowers staff through effective IT solutions and training.
As a key player in the Innovation & Technology Services team, you will interact directly with staff and Council, providing critical support for applications and cybersecurity procedures. Your role enhances operational efficiency through effective problem-solving and continuous knowledge sharing. Training fellow staff and developing support materials will be part of your responsibilities.
Key Responsibilities:
• Act as first point of contact for technical issues
• Coordinate and document service requests and incidents
• Develop training sessions for County staff on tech use
• Maintain service desk quality through oversight and reports
• Keep abreast of new technologies and best practices
Requirements:
• Community College Diploma in relevant t...