Position Overview
Key Responsibilities: Operations Management - Oversee daily salon operations and ensure smooth workflow
- Open and close the salon according to company procedures
- Maintain cleanliness, hygiene, and safety standards throughout the salon
- Ensure compliance with company policies and local regulations
Team Leadership - Supervise hairstylists, beauticians, receptionists, and support staff
- Create employee schedules and manage attendance
- Train, coach, and motivate team members to achieve performance goals
- Conduct staff meetings and performance evaluations
Customer Service - Deliver excellent customer service and maintain a welcoming environment
- Handle customer inquiries, concerns, and complaints professionally
- Build strong client relationships and encourage repeat business
- Monitor customer satisfaction and service quality
...