Job Responsibilities:

2nd or 3rd level support for virtualized environments

WTS (Windows Terminal Service), VDI (Virtual Desktop Infrastructure), SDC (SAP Demo Cloud), MCD (Managed Cloud Delivery)

Handling of CTW-Experts (3rd level support) tickets

Ticket handling with e.g. Microsoft, Citrix

Debugging

Setup and maintenance of Citrix infrastructure

Continuous service and stability improvements

Hardware support for CV infrastructure (on-site in Singapore) in collaboration with the local Data Center team.

Accountability for monitoring and patching of infrastructure

Automation of tasks using e.g. PowerShell

Rotating on-call during the week and on-call over the weekend and public holidays.

Participation in technical team sync calls

MCD

Architectural changes on Citrix XenApp / Endoscope MCD landscape

SDC

Architectural changes on Cit...