Position Overview
Main Duties and Responsibilities The Guest Support Supervisor is responsible for ensuring smooth reservation processes, providing exceptional guest service, and supporting the front office team in maintaining operational efficiency. This role involves call center operations, handling bookings, coordinating with internal departments, managing guest requests, and ensuring all reservation activities comply with the hotel's standards and policies.
Key Responsibilities - Manage daily reservations, ensuring accuracy and timely confirmation of bookings.
- Assist guests with inquiries regarding hotel facilities, services, booking notifications cancellations, and special requests in a professional and courteous manner.
- Coordinate with Front Office, Housekeeping, and other departments to ensure guest requirements are met.
- Maintain accurate guest records, reservation logs, and related documentation in the system.
- Monitor room av...