What you'll do

• Plan arrivals including regular guests as well as VIPs to ensure they enjoy a personalized stay.
• Support team members in their work and professional development.
• Ensure a regular presence in the service areas to uphold aesthetics and comply with health, safety, hygiene, and sanitation regulations.
• Maintain constant communication with other departments to coordinate customer service activities, including inventory management during busy periods.
• Act as a resource person for the team for complaint management, delivery of service excellence, and in the event of an emergency or crisis.

What you'll bring

• Diploma in Hotel Management (asset)
• Minimum 2 years' management or supervisory experience in a hotel context
• Leader capable of inspiring, motivating, and mobilizing teams
• Empathy for guests, understanding their feelings and concerns
• Ability to ...