Job Title: Guest Services Representative

Department: Guest Services

Reports to: General Manager and Event Security Supervisor

FLSA Status: Hourly, Non-Exempt

Compensation Grade: $16/Hour


Summary

The Guest Services Representative shall greet and guide Sanford Center guests to the requested locations. Greeter shall maintain an excellent public image for the Sanford Center, and shall interact with employees, patrons, and vendors regarding amenities, art, policies, procedures and overall operating guidelines of Legends Global/Sanford Center.


Primary Duties and Responsibilities
+ Meet and greet guests; offer assistance in answering questions, provide directions to locations within our facility as well as to various amenities and services.
+ On inquiry, inform guest of amenities and walking distance locations.
+ Offer solutions to any guest complaints and problems; follow up to ensure customer satisfaction.<...