Position Summary ​

The Guest Services Representative II will provide back office, outbound support to customers with warranty or custom order questions. Serve as a subject matter expert and problem solver, researching issues and contacting guests with resolutions and next steps.

Position Description

Essential Duties and Responsibilities include the following.  Other duties may be assigned. 

• Serve as a “Guest Advocate,” collaborating with internal and external partners to understand customer requests and swiftly resolve
• Take ownership of escalated guests and ensure any issues are fully resolved
• Research specific accounts and interactions to identify knowledge or process gaps
• Capture accurate notes to summarize interactions on guest accounts
• Address guest needs using a combination of soft skills, discovery/needs identification, prob...