Position Overview
Job Description
- Be part of Front Office areas such as Front Desk, Executive Lounge and Concierge
- Assist guests with check-in and check-out, and other cashiering duties
- Register guests and assigns rooms according to their reservation confirmation
- Work towards maximising room revenue by upselling higher room categories to guests whenever possible
- Prepare VIP arrivals for all arrival transfer guests, loyalty member guests and suite paying guests.
- Prepare VIP list and send email out to all operations department daily.
- To recommend tourist attractions and places to visit
- Prepare VIP amenities for Gold, Platinum, Diamond, Limitless members as well as suite paying guests daily.
- Update, check and input ACDC
- Prepare Decoration for guests who opted for the package
- Maintain the privacy of all guests by ensuring their details are kept strictly confidential
- Understand all room types and work wit...