Shape exceptional guest experiences as a Guest Services Manager in Havelock, ON. This full-time role features hands-on management, policy formulation, and client relationship building.
In this permanent position, you will be responsible for overseeing hotel, motel, or resort operations. Conducting training sessions and performance reviews will be key to maintaining the quality of service. Additionally, you will manage budgeting and marketing efforts to maximize revenue, engaging directly with guests to address their feedback and special needs.
Key Responsibilities:
• Design and implement daily operational policies
• Organize staff training and development sessions
• Handle client negotiations for facility use
• Prepare and oversee operational budgets
• Respond to and resolve customer complaints
Requirements:
• Minimum 1 year of management experience required
• College diploma or equivalent experience
• Strong knowledge of MS Office applications
• Mus...