The Guest Services Manager is responsible for overseeing the day-to-day operations of the front desk and ensuring that guests at Studio 6 Hotel Dryden receive exceptional service from check-in through check-out. This role plays a key part in maintaining brand standards, supporting front office staff, and ensuring smooth coordination across departments to deliver an outstanding guest experience.

Duties and Responsibilities

Supervise front desk operations, including check-in, check-out, reservations, and guest inquiries.

Train, schedule, and support front desk staff to ensure consistent, professional, and friendly service.

Handle guest feedback, requests, and complaints promptly and effectively, maintaining a solutions-focused approach.

Monitor daily financial transactions, balancing deposits, cash drops, and reconciliation reports.

Work closely with housekeeping, maintenance, and management teams to address guest needs and coordinate...