Description

We are seeking a Guest Services Manager to join our team in various locations abroad. The ideal candidate will be responsible for ensuring outstanding guest experiences by overseeing daily operations and managing the guest services team.

Responsibilities

• Oversee daily operations of the guest services department to ensure exceptional service delivery.
• Manage and train guest services staff to uphold high standards of customer service.
• Resolve guest complaints and issues in a timely and professional manner.
• Collaborate with other departments to improve guest experience and service efficiency.
• Monitor guest feedback and implement improvements based on surveys and reviews.

Skills Required
Performance Monitoring, Team Leadership, Conflict Resolution, Staff Training, Budget Management, Guest Relations, Hotel Booking, operational planning, Qual...