Company Description
The Millen Penang, Autograph Collection, is a luxury designer hotel nestled in the historic Millionaires’ Row in Georgetown. It combines colonial-style sophistication with modern, playful eccentricity, offering a unique experience that reflects both Penang’s local heritage and timeless elegance. Known for its distinct charm, The Millen creates a welcoming environment where comfort meets refinement. This exceptional hotel provides an unparalleled setting for guests seeking a sense of exclusivity and a connection to the island’s culture.
Role Description
This is a full-time, on-site role for a Guest Services Manager located in Georgetown, Penang. The Guest Services Manager will be responsible for supervising the guest services team, ensuring exceptional customer service, and maintaining high levels of customer satisfaction throughout the guest experience. Duties include managing reception operations, coordinating front desk activities, addressing guest inquir...