Position Overview
Title
Guest Services
Reports To
Slot Supervisor
Summary:
The Customer Service Agent is required to have a pleasant, polite, energetic and helpful presence while providing front line service to our casino customers. Individuals who succeed in our Customer Service position are organized, quick, and have the ability to multitask.
Core Competencies
Customer ServiceTeamwork and CooperationInterpersonal AwarenessCommunication Job Duties:
Greeting guests as they arrive at the Coat CheckGeneral coat check dutiesMaking announcements over the intercomInteracting with guests and responding graciously to inquiries regarding services and features of the casinoAssisting marketing when required by making gift baskets, promotional items, laminating and cuttingResponsible for selling Casino merchandise and other itemsProvid...