Primary Responsibilities: Provide professional, courteous, and efficient level of service to all internal and external guests in line with the Standard Operating Procedures. Ensuring a high level of liaison is maintained between front office and all other departments within the hotel. GSTL must always project a professional, business-like appearance by adhering to the uniform and personal hygiene guidelines. Portrays as a role model, assisting Assistant Guest Relations Manager to train and drive the culture of the team along with the Company's Core Values. Allocating the room assignment, reviewing of arrival, VIP's, amenities, and special requests. Coordinate and communicate with relevant departments to ensure all preference and special request are met. To provide supervision, direction, and management of room's inventory for the Front Office with the objective of ensuring room types of preferences and accommodation is made available upon guest arrival. Deliver a level of personalised ...