Position Overview
JOB RESPONSIBLITIE
- Assist on managing all aspects of the reception to functions in accordance with hotel standards
- Supervise the reception team to ensure professional services are provided and achieve highest level of guest satisfaction
- Coach the team to ensure brand standards and sequence of service components are executed with precision
- Responsible for full set of receptionist duties including greeting guests, handling telephone enquiries, and managing customer bookings
- Maintain high standards and professional services in meeting customers' expectations
- Assist in other ad hoc projects as assigned
相關職責
- 根據酒店標準協助管理餐廳接待員團隊
- 負責監督接待員團隊，以確保服務質素達致最高的客人滿意度
- 為團隊成員提供培訓，准確執行酒店標準和相關服務守則
- 執行接待員的相關職責，包括接待客人、處理電話查詢和管理客人預訂
- 提供高質素的專業服務以滿足客戶的期望
- 處理其他被分配之臨時職務
KNOWLEDGE & EXPERTISE