Title: GUEST SERVICE REPRESENTATIVE II (FLEX) Location: United States-Maryland-Annapolis Job Number: 260001T2 Job Summary: Serves as first point of contact with guests at a Navy Gateway Inn and Suites and/or Navy Lodge property, and handles all stages of guests' stay; accommodating special requests as needed, and resolving issues that may arise. Responsible for front desk operations, lobby appearance, guest service, related office operations and the safety, security and privacy of all guests. Overnight shifts are regularly scheduled. Duties and Responsibilities: - Must possess a welcoming manner and positive attitude, demonstrate effective communication skills, interacts professionally with guests, answering questions concerning lodging facilities, amenities and provides information about local attractions - Assists guests with all requests, in person or via telephone, including, but not limited to, making, confirming and/or cancelling room reservations, collecting payments and pres...