Title: GUEST SERVICE REPRESENTATIVE I Location: United States-Maryland-Patuxent River Job Number: 260001BK Job Summary - Must possess a welcoming manner and positive attitude, demonstrate effective communication skills, professionally interact with guests answering guest questions concerning lodging facilities, amenities and provides information about local attractions - Assists guests with all requests, in person or via telephone, including, but not limited to, making, confirming and/or cancelling room reservations, collecting payments and presenting lodging receipts, check-in/check-out process, authorized patron verification, guest room assignments, credit card processing etc. - Greets and welcomes guests upon sight, always maintaining outstanding guest relations. - Communicates with all lodging associates and chain of command concerning operations, guest issues or situations that require immediate attention. - Applies knowledge of standard operating procedures, processes and rule...