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⏰ Full-time

Guest Service Manager

Marriott
Location 📍 Shanghai, China
Posted 📅 June 02, 2026
Work Type ⏰ Full-time

Position Overview

**Additional Information**
**Job Number** 23059878
**Job Category** Rooms & Guest Services Operations
**Location** 28 Jilong Road, Shanghai, Shanghai, China, 200131
VIEW ON MAP (https://www.google.com/maps?q=28%20Jilong%20Road%2C%20Shanghai%2C%20Shanghai%2C%20China%2C%20200131)
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management

**POSITION SUMMARY**

Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key. Sell a room/accommodation to guests without reservations based on availability. Ensure rates match market co...

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Job Details

Employment Type
Full-time
📊
Category
other-general
🏠
Work Arrangement
On-site
📍
Location
Shanghai, China